How and when your order leaves our facility, and what to do if something goes wrong.
Orders placed before 2pm ET on a business day ship the same day. Orders placed after the cutoff, or on weekends and holidays, ship the next business day.
We ship with major national carriers; the service level is shown at checkout.
A tracking link is emailed when your order ships and appears on your order page.
Vials are packed in protective, discreet packaging. Compounds are supplied as lyophilized powder, which is stable at room temperature during normal transit; follow the storage guidance on your product label on arrival.
DRAFT: TODO: international shipping policy not yet decided. Confirm destinations, customs responsibility and restrictions.
If your package is delayed, lost, or arrives damaged, contact us with your order number and, for damage, photos of the vial and packaging.