Frequently asked questions

Browse the store, choose a compound and size, add it to your cart and check out. You will receive an order confirmation by email, and a tracking number once your order ships.

All products are sold for laboratory research use only, to adults aged 21 or older who are qualified to handle research materials. By placing an order you confirm you meet these requirements and accept responsibility for appropriate use.

Quantity tiers are shown on each product page where available. For larger or recurring purchases, send us a note through the contact page.

Yes. Every lot is analyzed by an independent laboratory, and the resulting certificate of analysis is published before the lot is released for sale.

Each lot is sampled and sent to an independent laboratory, which analyzes identity and purity and issues a certificate of analysis for that specific lot.

Enter the lot number printed on your vial into the lot lookup. The certificate lists identity, purity, test date and the laboratory that performed the analysis.

A COA lists the compound, lot number, analytical method, measured purity and identity, the test date, and the name of the laboratory that issued it.

Orders placed before 2pm ET ship the same business day, in protective packaging, with tracking.

We ship with major national carriers. The carrier and service level are shown at checkout.

A tracking link is emailed as soon as your order ships and is also available on your order page. See the shipping page for details.

Unopened items may be eligible for return. See the returns page for the full policy and how to start a request.

Contact us soon after delivery with your order number and clear photos of the vial and packaging. We will review it and arrange a replacement or refund where appropriate.

Tell us your order number and what arrived, with a photo of the label. We will correct it as quickly as we can.

Use the contact page, or the chat button once you are in the store. Include your order number if you have one.