Returns

• Unopened, unused items in original sealed packaging.
• Request window: TODO: number of days from delivery (owner)
• Start a request through the contact page with your order number.

Opened, reconstituted or otherwise used vials cannot be returned or resold. This protects the integrity of research materials for every customer.

If an item arrives damaged or is not what you ordered, contact us with your order number and photos of the vial, label and outer packaging. We will review and arrange a replacement or refund where appropriate.

Approved refunds are issued to the original payment method. Timing: TODO: refund processing time (owner)